Frequently Asked Questions

No. FrameSaaS uses a zero-upload architecture. Your files stay in your existing cloud storage (Dropbox, Google Drive, OneDrive, or Box). We stream them directly for review without ever copying or storing them on our servers.

No. Reviewers access your project through a secure share link. They can view files, leave annotations, and approve work without creating an account or signing in.

FrameSaaS supports video (MP4, WebM, MOV), images (JPEG, PNG, GIF, WebP), audio (MP3, WAV, AAC), and PDF documents. All file types support annotations and review comments.

Your files remain safely in your own cloud storage since we never upload them. Any existing annotations and review comments are kept accessible for 30 days after cancellation so you can export or reference them.

Pay once ($49) and get access to FrameSaaS forever. No recurring charges, no renewal fees. You receive all current features and future updates included. It is the best value for solo creators and small teams.

Yes. The number of concurrent reviewers depends on your plan: Free allows 1 reviewer, Pro allows up to 5 reviewers, and Agency supports up to 20 reviewers per project.

FrameSaaS natively integrates with Dropbox, Google Drive, OneDrive, and Box. You can import files directly from any of these providers without downloading or re-uploading anything.

Yes. We use Supabase with Row Level Security (RLS) to ensure data isolation between accounts. All provider tokens are encrypted at rest, and share links use secure, non-guessable identifiers. Your files never leave your cloud storage.

Absolutely. You can cancel your subscription at any time from the billing page in your account settings. There are no cancellation fees or long-term commitments.

FrameSaaS uses refresh tokens to maintain continuous access to your cloud storage files. When a token is about to expire, we automatically refresh it so your reviewers experience no interruptions.